Shipping policy

Pet Set Go Shopping Policy

Welcome to Pet Set Go, your trusted destination for quality and eco-friendly pet essentials in South Africa! Please review our shopping policy below to understand how we handle orders, payments, shipping, returns, and more.

1. General Information

Pet Set Go is an online pet supply store based in South Africa. By placing an order through our website, you agree to our terms and conditions as outlined below.

For any questions or assistance, contact us at customercare@petsetgo.co.za.

2. Ordering Process

Browse and add your favourite items to the cart.

Proceed to checkout and complete your purchase using our secure payment gateway.

Once your order is placed, you’ll receive a confirmation email with your order details.

You’ll also receive a shipping confirmation once your order has been dispatched.

3. Payment Methods

We accept multiple secure payment options for your convenience:

Major debit cards (Visa, Mastercard, American Express)

All payments are processed securely in South African Rand (ZAR).

4. Shipping & Delivery

Delivery Area: We currently deliver across South Africa.

Delivery Fee: Free delivery on orders over R500. A flat-rate fee applies to orders below this amount.

Delivery Time: Orders are typically delivered within 7-10 working days, depending on your location.

Tracking: Once shipped, you’ll receive tracking details to follow your parcel’s journey.

Please ensure your delivery details are correct at checkout to avoid delays.

5. Returns & Exchanges

We want you and your pet to be happy! If you’re not completely satisfied with your purchase:

You may return unused and unopened items within 10 days of delivery.

To request a return or exchange, please contact us at customercare@petsetgo.co.za with your order number and details.

Refunds or exchanges will be processed once the returned product has been received and inspected.

Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.

6. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 7 days of delivery.
We’ll arrange a replacement or refund at no additional cost to you.

7. Out of Stock Items

In the rare case that an item you ordered is out of stock, we will notify you promptly.
You may choose to wait for restocking, select an alternative product, or receive a full refund.

8. Privacy & Security

Your personal information is treated with the utmost care.
We use secure encryption and do not share or sell your information to third parties.
For full details, please see our Privacy Policy.

9. Contact Us

If you have any questions about our shopping policy, feel free to reach out:
customercare@petsetgo.co.za