Privacy policy
At Pet Set Go, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our online store or interact with us.
By using our website, you agree to the practices described below.
Information We Collect
We may collect the following types of information when you browse or make a purchase on our site:
Personal Information:
Your name, email address, phone number, billing and delivery addresses, and payment details.
Account Information:
If you create an account, we store your login details and order history.
Website Usage Information:
Data such as your IP address, browser type, and pages visited to help us improve your shopping experience.
Communication Data:
Any correspondence between you and our customer support team.
2. How We Use Your Information
We use your information to:
Process and deliver your orders.
Send order confirmations, updates, and delivery notifications.
Respond to your queries or requests.
Improve our products, services, and website experience.
Notify you about promotions or special offers (only if you’ve opted in).
Comply with legal obligations and protect against fraudulent transactions.
3. Sharing Your Information
We respect your privacy and do not sell or rent your personal data.
We may share your information only with trusted third parties who help us run our business, such as:
Payment processors (for secure payment handling).
Courier and delivery services (to deliver your orders).
IT and analytics providers (to improve website performance).
These partners are required to keep your data secure and use it only for the purpose of providing their service to Pet Set Go.
4. Data Storage & Security
Your personal data is securely stored and protected using appropriate technical and organizational measures.
We use encrypted connections (SSL) and secure servers to ensure your data remains private.
While we take all reasonable steps to safeguard your information, no online system can be completely secure. By using our site, you acknowledge this inherent risk.
5. Your Rights (Under POPIA)
You have the right to:
Access the personal information we hold about you.
Request correction or deletion of your personal data.
Withdraw consent for marketing communications at any time.
Lodge a complaint with the Information Regulator if you believe your privacy rights have been violated.
To exercise these rights, please contact us at customercare@petsetgo.co.za.
6. Cookies
Our website uses cookies to enhance your browsing and shopping experience.
Cookies help us remember your preferences, improve site performance, and offer relevant promotions.
You can disable cookies in your browser settings, but this may affect certain website features.
7. Marketing Communication
If you sign up for our newsletter or promotional emails, we’ll occasionally send updates about new products, offers, or pet care tips.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.
8. Retention of Information
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
The revised version will always be posted on this page with the updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at: customercare@petsetgo.co.za